Call centre workers from across Britain came together at a meeting at last month’s CWU conference. The meeting was unlike most others at the conference, with many of the participants far younger than the average delegate, and most at firms that do not recognise the union.
Nevertheless, the picture of how activists are recruiting included stories of great creativity in the face of bosses that are determined to keep call centres union-free zones.
For obvious reasons, activists’ names have been changed. Continue reading